Last updated: November 2025

At Mito Solar, your privacy is important to us. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your data when using our solar energy services in Cyprus.

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1. Information We Collect

When you visit our website or request solar installation quotes, we may collect the following information:

• Personal details you provide through forms (such as name, email address, phone number, property address)
• Information about your energy needs and property for solar installation assessments
• Usage data including IP address, browser type, pages visited, and time spent on the site
• Cookies and similar tracking technologies to improve performance and user experience

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2. How We Use Your Information

We use the information we collect to:

• Provide solar installation quotes and energy assessments for Cyprus properties
• Respond to inquiries and provide customer support for our solar, EV charging, and maintenance services
• Process green funding and grant applications on your behalf
• Improve our website's functionality and service delivery
• Analyze traffic and user behavior to enhance the customer experience
• Communicate updates about solar technology, government incentives, and important service notices

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3. Cookies

Mito Solar uses cookies to enhance your browsing experience. Cookies help us understand how visitors interact with our site, remember your preferences, and provide personalized solar solutions. You can manage cookie preferences in your browser settings. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and provide enhanced features

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4. Third-Party Services

We may use third-party services for analytics, marketing, form submissions, and payment processing. These providers may collect information in accordance with their own privacy policies. By using our site, you acknowledge and accept their involvement. Third parties we work with may include:

• Google Analytics for website traffic analysis
• Payment processors for secure transactions
• Email service providers for communications

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5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. This includes:

• Secure SSL encryption for all data transmission
• Restricted access to personal information
• Regular security audits and updates

While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data and comply with EU GDPR and Cyprus data protection regulations.

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6. Your Rights (GDPR Compliance)

Under GDPR and Cyprus data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to certain types of data processing

If you'd like to exercise any of these rights, please contact us at info@mitosolar.cy

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7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Solar installation project data is typically retained for warranty and maintenance purposes for the duration of the system warranty period (up to 25 years).

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8. Cookie Policy

By using our website, you consent to our use of cookies as described in this policy. You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically to stay informed about how we protect your information.

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10. Contact Us

If you have any questions about this Privacy Policy, data protection, or our solar services in Cyprus, please contact us:

• Email: info@mitosolar.cy
• Phone: +357 XX XXX XXX
• Address: Cyprus

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11. Compliance

Mito Solar is committed to compliance with:

• EU General Data Protection Regulation (GDPR)
• Cyprus Data Protection Law
• ePrivacy Directive (Cookie Law)

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